Delivery and Returns

 

Delivery

You have three options available depending on how quickly you need your shirt(s) or track jacket(s). Simply select Standard, Express delivery or Next working day at checkout. You can check the status of your order at any time on your account page. Please see below for more details:

Standard Delivery Service 

Cost:       £3.95 (Free for orders over £50)

Standard fully traceable service
Delivery in 2-4 working days.

Express Delivery Service

Cost:       £7.95

Fully traceable and

Delivery in 1-2 working days.

Next Working Day Delivery

Cost:       £9.95

Order before Midday and receive your goods before 1pm the next working day.
The delivery is also fully traceable too. (Monday-Friday Only)

Deliveries to Europe

European Tracked Service £8.95

Deliveries to the Rest of the World

Tracked Service £9.95

Please allow 5-7 days

 

Returns

Scoredraw.com Returns Policy

If you are not 100% satisfied with your purchase please return it within 30 days of receipt and in saleable condition for a refund or like-for-like exchange.

Returns are only accepted for products purchased directly from scoredraw.com, if you have purchased from a Score Draw retail partner then they will arrange your return or exchange.

If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition, both unwashed and unworn.

When returning items to scoredraw.com, please ensure the product is well packaged and protected from damage in transit.

Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser.

All gift cards are non-refundable.

Exchanges

If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.

Faulty Goods

Score Draw strives to produce the most authentic and hard wearing football attire possible and stand behind the quality of the products it produces. Although from time-to-time manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault please contact us via email on customerservices@scoredraw.com.

Items that are damaged as a result of excessive or long term usage are not considered faulty. Any product that has been of damaged as a result of bleaching or not washed according to the supplied washing instructions will also not be deemed as faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.

How to Make a Return

To make a return please package your item(s) securely along with the delivery note, please remember to note down the reason you are returning the item.

Then attach the returns label on the outside of the parcel which is located at the bottom of the delivery note

Lastly drop the parcel off at your local Post Office, please remember to keep hold of your tracking receipt until we have contacted you regarding a refund or replacement.

If you have misplaced the delivery note please return to the below address, stating your Name, Address, Date of purchase and reason for the return in an email to Customerservices@scoredraw.com.

Returns department

Unit D Lutyens Industrial Centre

2 Bilton Industrial Estate

Bilton Road

Basingstoke

RG24 8LJ