Question and Answers
Q. Do your prices include tax?
All Checkout Prices for Great Britain, Europe, Canada, Switzerland and Norway include sales taxes; there are no additional fees to pay at all. All other prices are exclusive of local import duties and taxes which are levied once a shipment reaches your country.
Q. When will I be charged for my order?
You will be charged at the time your order is placed, we will reserve the items for you.
Q. When are products coming back into stock?
Our online shop does not allow you to order items that are not in stock. If you would like to know when the item is likely to be back in stock please use the contact us form and include the details of the item you would like to order. We will respond to you as soon as possible with the next availability date.
Q. How long does the delivery take?
Please refer to the delivery section for estimated Express and Standard delivery times for each region.
Q. When will my order be sent out?
Please refer to the delivery section for estimated despatch and delivery times. You can track your delivery using the Carrier tracking code that we will include in the email we send out to you when we despatch your order.
Use the My Account section to view the status of your order.
Q. How are products shipped?
UK and Republic of Ireland orders are sent via Royal Mail. Wholesale Orders are via TNT international
Q. How much will shipping cost to my address?
Depending on the service level that you require scoredraw.com have fixed rates for shipping, regardless of the size of the order. For more details visit the delivery section Delivery Section of the website.
Q. I do not like the product I ordered, what can I do?
If the product is new and unused you can return it to us for a refund within 30 days of receipt. Please visit our returns section for more information on how to return a product.
Q. I want to return a product, but I don’t have the original packaging?
You can always send the products back to Score Draw in another package but please pack securely and follow the instructions in the returns section of the website.
Q. How do I exchange a product?
If you would like to exchange your purchase, please follow the steps in the section ‘How to Make a Return’ in the Returns section of the website.
Q. I am not sure which size to order?
On most product pages there is specific sizing information in the right hand column. Please also have a look at our Sizing Section on the Website . If you are still not certain about which size is right, please contact firstname.lastname@example.org for more advice
Q. Have you got any retail partners around the world?
Score Draw has a number of retail partners in the UK, US, Germany, Holland, France